About Our Products

Where is your clothing made?
All of our pieces are proudly made in several countries within the african continent, ensuring high-quality craftsmanship and ethical production. You can see where the item is produced on the tags.

Is your clothing ethically produced?
Yes. We are committed to fair wages, responsible manufacturing, and sustainable production practices.

What materials do you use?
We choose fabrics that are durable, comfortable, and responsibly sourced, prioritizing both quality and environmental responsibility.

Shipping & Delivery

Where do you ship from?
All orders are shipped from Portugal.

Which shipping carrier do you use?
We ship via CTT or DHL Express for secure and reliable worldwide delivery.

Do you ship internationally?
Yes, we offer worldwide shipping. Rates and delivery times are calculated at checkout based on your location.

How long does shipping take?

• Europe: 3-7 business days
  
  
• Rest of the world: 8-12 business days
  Please note: customs processing in your country may cause additional delays.
  

Returns & Exchanges

Can I return my order?
Yes — please refer to our Returns & Exchanges Policy for full details.

Are there items that cannot be returned?
Yes. We do not accept returns for:

• Made-to-order pieces
  
• Jewelry
  
• Sale or clearance items
  
  

How do I start a return?
Please initiate your return through our Return Portal or contact us at studiobessangana@gmail.com with your order details.

Orders & Payments

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options listed at checkout.

Can I cancel or modify my order after placing it?
We process orders quickly, so changes or cancellations may not always be possible. If you need to make changes, contact us as soon as possible at studiobessangana@gmail.com.

Product Care

How should I care for my clothing?

• Always follow the care instructions on the garment label.
  
  
• Wash with similar colors and avoid high heat drying and washing.
  
  
• Store pieces properly to maintain their shape and longevity.
  
  
  

Still Have Questions?
We’re here to help. Contact us anytime at studiobessangana@gmail.com.